Shipping Policy

  • Shipping Cost: Flat Fees
    Standard Shipping: $7.95
    Expedited Shipping: $12.95
    Free Shipping: Order value over $69
  • Cut-off Time: 5PM CST
  • Shipping Window: Orders are shipped within 1 business day of order date
  • Delivery Times:
    Standard Shipping: 3-7 days
    Expedited Shipping: 2-3 days

Returns & Refunds Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Enhancement products cannot be returned unless it is still in the original packaging, sealed and never used in order to get a full refund. 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Exceptions / non-returnable items

  • All Wholesale transactions are final and cannot be returned except if the items you receive are defective, damaged or if you receive the wrong item. Please get in touch if you have questions or would like to exchange the items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (Zelle, CashApp, Crypto) within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info.alpharoyal@gmail.com}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info.alpharoyal@gmail.com} and send your item to: {11532 Harry Hines Blvd, STE B212, Dallas TX 75229}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {Alpha Royal, 11532 Harry Hines Blvd, STE B212, Dallas TX 75229}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {info.alpharoyal@gmail.com} for questions related to refunds and returns.