Frequent asked questions
Q: How can I see my order history?

You can see your orders history if you created an account by visiting the Orders History page in the account section on the site.

If you are having trouble at any stage of the process, we are happy to help! Email us at info.alpharoyal@gmail.com or through Contact Us page and we will respond in a timely manner.

We begin processing your order as soon as it is received. Shipping times vary based on the ship method you select at Checkout. Normally, orders with free shipping, you should receive your order within 4-5 business days. Please allow additional time for shipments to U.S. Territories, PO Boxes, Hawaii, Alaska or Military APO/FPO addresses.

Please note that unforeseen weather can cause unexpected delays in delivery. In addition, during holidays, estimated delivery times might be longer than usual. If your delivery did not arrive when expected, please email us at info.alpharoyal@gmail.com or through Contact Us page and we will respond in a timely manner.

Once an order has shipped out, we will send you an email with the tracking number. Just click on the link ” View Order Status” in the email to go to the tracking page or copy the tracking number and go to the UPS, FedEx or USPS website, depending on who shipped your package, and enter in your tracking number for an update.

Orders are processed as quickly as possible. If you act quickly, you can change or cancel your order while it’s still processing by contacting our customer support through Contact Us page, or emailing us at info.alpharoyal@gmail.com

Q: What type of payments do you accept?

We accept CashApp, Cryptocurrency, and all major credit cards including American Express, Visa, Discover and Mastercard

1. Choose how you want to pay
You will be prompted to choose the payment method of your choice
2. Connect your wallet
If you are not using a Coinbase.com account, you will be asked to link your self-custody wallet to Coinbase commerce. This is a one-time step for new users, and it’s safe and quick. You can do this through a wallet extension on desktop, a mobile wallet, or by scanning the QR code (for wallets that support WalletConnect)
3. Pick a currency and network
Your wallet will show you the different cryptocurrencies and networks you can use to pay. Networks like Base and Polygon will have lower fees than on Ethereum, so we encourage you to use funds on those networks
4. Confirm your payment
You will need to authorize the ability for funds to leave your account. If it's your first time paying with a particular currency, you will need to provide a few different approvals

Coinbase Account, Coinbase Wallet, Metamask Wallet and Wallet Connect

Q: Do you ship to P.O. Boxes?

Yes, we do. However, we do not offer Expedited or Express shipping options to P.O Boxes, Alaska, Hawaii, or Puerto Rico.

At this time, we cannot ship to multiple addresses in one order. Please place separate orders on ThirstyRun.com to ship to different addresses. If you need assistance, please contact Customer Service at info.alpharoyal@gmail.com

Absolutely, we offer free fast shipping on all domestic orders over $69.

Yes, we ship and handle our orders to carriers on Saturdays. However, it depends on the carrier who may deliver on Saturday in some areas, or may not.

we offer 2 shipping options:

  • Standard Shipping: 3-7 business days using USPS Ground Advantage, FedEx Ground Economy or UPS Ground Saver for $7.95
  • Expedited Shipping: 3-4 Business Days for $12.95

Certainly! You will receive a confirmation email as soon as your order is on its way. This email will also contain a tracking number, allowing you to monitor the progress of your shipment.

Typically, we do not require a signature when we ship your package. However, we might require signature in some cases depending on order value. Also, there are instances when the delivery driver may decide to choose this option, which is at their discretion.